MyChart
Epic's patient app: a person sees results, visits and bills from organisations that run Epic, and can view, download or send a copy of their record.
Checked 7 November 2026
Health records kept by the person
LabFlow compared with Patients Know Best.
A UK patient-held record, free to the person and paid for by organisations, available on the web, on mobile and inside the NHS App, where the person chooses who to share with.
Last checked
Pages we read2 on their own site
Who is better served by which.
Better served by Patients Know Best
Choose Patients Know Best if you are in the UK and your hospitals and GP already feed it, because test results then arrive without you doing anything, inside the NHS App.
Better served by LabFlow
Choose LabFlow if you are outside the NHS, your laboratories are independent, and you want the laboratory and the patient on the same record from the day the specimen is collected.
What it costs, there and here.
Patients Know Best
| Plan | Price | What the page says | Source |
|---|---|---|---|
| Patients Know Best | Free | Free to the person; paid for by organisations | Source(opens in a new tab) |
LabFlow
| Plan | Price | Who it is for |
|---|---|---|
| Free | Free | One laboratory, at real but limited scale. |
| Single laboratory | $9.99 a month | One site, one tenant, one accession series. |
| Multi-site | $29.99 a month | Several laboratories under one organisation. |
| Platform | Conversation | You operate LabFlow for laboratories that are not yours. |
Row by row.
A row Patients Know Best's pages did not mention reads "Not stated on the pages we checked". That is not a no, so ask them.
| What we looked for | Patients Know Best | LabFlow |
|---|---|---|
| A price on the public page | YesSource(opens in a new tab) | Yes |
| A free plan, or free for the person | YesSource(opens in a new tab) | Yes |
| The person decides who sees a record | YesSource(opens in a new tab) | YesOne frozen report at a time, by a link the person can withdraw. |
| Share one section only (one test, one report) | Not stated on the pages we checked | NoA share opens one whole report. There is no grant for the ECG only or the X-ray only. |
| A laboratory asks for access by the person's ID and the person accepts | Not stated on the pages we checked | NoNot in the product today. There is no ID to give and no request to accept. |
| Access can be withdrawn later | Not stated on the pages we checked | Yes |
| Records from more than one laboratory or clinic in one place | YesSource(opens in a new tab) | In partEvery LabFlow laboratory the person used. Nothing is imported from outside LabFlow. |
| Records kept for years, stated on the page | Not stated on the pages we checked | In partFree keeps 12 months, then read-only. The paid plans set no cap. No number of years is promised. |
| An Android app | In partSource(opens in a new tab) | Yes |
| Works in a browser | YesSource(opens in a new tab) | Yes |
What LabFlow does not have today.
Weigh every row on these pages against this list.
A LabFlow IDA person has no ID to give a laboratory. A laboratory sees a record through the orders it placed for that person.
Laboratory access requestsA laboratory cannot ask for access to a record and wait for the person to accept.
Sharing section by sectionA share opens one frozen report. Nobody can hand over only an ECG or only an X-ray.
A desktop appLabFlow runs in a browser and on Android. There is no desktop application to install.
A retention periodNo page here promises a number of years. Free keeps 12 months and then goes read-only. The paid plans set no cap.
A backup commitmentWe make no backup or recovery commitment today.
Laboratories in productionNone. No production tenants, no pilot tenants, no user count to publish.
Check it yourself.
Every page this comparison relies on, opened on 7 November 2026. If one of them now says something else, it is right and we are out of date.
What has changed on this page
First checked
Patients Know Best belongs to its owner, who has not reviewed this page. Nothing here says it works with LabFlow. Represent Patients Know Best and a row is wrong? Write to us.
Others in the same group
CommonHealth
A public-service app from The Commons Project that collects a person's health data from several providers, stores it only on the device and shares it with the services the person trusts.
Checked 7 November 2026
Andaman7
A mobile app that collects a person's health data from US hospitals and laboratories for free and lets them share it with a circle of trust, choosing what, with whom, and changing their mind later.
Checked 7 November 2026
If Patients Know Best is the better fit, buy it.
Nothing on this page is a reason to choose LabFlow if that column suits you better. To see what LabFlow does do, start with what is built and what it costs.
Nothing to book and nobody will call you.